TradeAlly
| The Iron Link
COMPLIANCE. CONNECTED. CONFIDENCE. DELIVERED.
Paid subscriptions to TradeAlly are billed in advance in Singapore Dollars (SGD) via Stripe by Prime Trade Management Services Pte Ltd, either monthly (at the monthly price) or annually (reflecting the 20% Early Bird Discount), as selected at checkout. Founding Members receive 40% off the list price for life on either billing cycle; this replaces, and does not combine with, the 20% Early Bird Discount.
Subscriptions automatically renew at the end of each term (each month for monthly billing, each year for annual billing) at the then-current rate, or at the Founding Member rate where applicable, unless cancelled in accordance with Section 6.3.
Users wishing to cancel must provide written notice via account settings or email to mcooper@primetmsglobal.com. Monthly subscriptions may be cancelled at any time before the next monthly renewal date and access continues until the end of the paid month. Annual subscriptions require notice at least 30 days before the annual renewal date. Cancellation prevents the next renewal charge but does not entitle the user to a refund for the current paid term.
Except as required by Singapore consumer protection law, Prime TMS does not provide pro-rata or partial refunds for unused portions of a monthly or annual subscription term, including in cases of voluntary early cancellation or reduced usage.
Refunds may be considered at Prime TMS's sole discretion in cases of demonstrable Service outage materially preventing use, duplicate billing errors, or as otherwise required by law.
To cancel, users should: (a) log into their account and navigate to subscription settings; or (b) email mcooper@primetmsglobal.com with the account details and cancellation request. Confirmation will be issued within 5 business days.
Upon cancellation and expiry of the paid term, account access is downgraded or disabled. Screening history and account data are retained for up to 90 days to permit reactivation, after which they are securely deleted, subject to any statutory retention requirements described in our Privacy Policy.
The free trial (30 days, 70 screenings, 100 data lines per batch upload) may be cancelled at any time without charge, as no payment is collected unless the user actively upgrades to a paid plan.
Billing disputes should be raised within 30 days of the relevant charge by contacting mcooper@primetmsglobal.com. Unresolved disputes are subject to the dispute resolution process in our Terms & Conditions.